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Custom Whitepapers

Procurement in the Pilot’s Seat: The 2017 ProcureCon Travel Benchmarking Report

Click the image on the left to download now! In the recent past, proving the value of Travel and Meetings to key business stakeholders could be a challenge. Today, the value of Travel and Meetings is well established, and businesses across the spectrum of maturity and industry are embracing the...

Benchmarking Performance Marketing Adoption within Financial Services Strategies

The fundamental principle of performance-based marketing is that all activities should be tracked, measured, and recorded, and that marketing partners should be rewarded based on their performance. This report benchmarks the extent to which financial services companies are using various channels and highlights performance-oriented partner and affiliate marketing as part...

The Challenges and Opportunities Facing CDOs in 2017

Featuring the insight of leading CDO's, FIMA's latest report takes a deep dive into the best practices, challenges, and opportunities that are front of mind within the data management community. As data management progresses as a discipline, we are uncovering where the industry is going, and how it's morphing into...

In-Store Meets Online: Unifying the Retail Customer Experience

New from Future Stores and Kibo Commerce comes the latest research in integrating brick and mortar into a highly sophisticated omnichannel strategy. Get your copy to discover: - The latest in-store technologies - Seamlessly integrating customer data - Fulfillment options that your customers want Click the image to the left...

5 Key Strategies for Developing Enterprise Data Governance

The latest from FIMA in partnership with Informatica, this report outlines the keys to drawing a blueprint for an effective enterprise data governance practice.  Download your copy by clicking the image to the left! 

Updating Engagment Strategies for a Changing Healthcare Market

With the importance of each decision maker engagement increased as a result of consolidated buying power in the healthcare market, getting the right shareable assets to support new opportunities is a critical part of a successful sales and marketing dynamic. In this report, produced with elandas, you'll discover three surprising...

Benchmark Reports

How Retailers are Meeting Consumer Demands for Mobile

Click the image on the left to download now! This report is based on the results of an on-site survey delivered to leading industry professionals attending the Mobile Shopping Summit in October 2016. The research identifies opportunities for retailers to increase customer loyalty, and build mobile strategies that will enable...

CPO Study 2017: Exploring the Role of Technology in Procurement Strategic Transformation

Click the image on the left to download now! The role of procurement is changing, though the core commitment to creating value that drives its evolution remains the same. In a large part, these changes are being enabled by developments in the technology procurement has at its disposal, allowing CPOs...

The 2016 ProcureCon IT Benchmarking Report

It’s an exciting time for IT and IT Procurement, as the increasing prevalence of the cloud promises new opportunities for a more agile approach to delivering software and infrastructure. With many in the IT procurement field predicting up to 20% growth in their cloud spending within the next couple of...

The 2016 Retail Holiday Readiness Report

The sizes of the opportunities available to brands during the holidays are mirrored by the amount of competition around them. As more and more retailers compete digitally, the brands that will successfully cut through the noise in their customers’ inboxes and social feeds will need to take the time to...

Addressing The Next Generation of CX Disruptors & Success Factors

While customer experience has become one of the most important differentiators for brands competing digitally, CX leaders can still face challenges getting the right resources and using the right metrics to make their case to key gatekeepers within their own organizations. This report, produced with InMoment, takes a close look...

3 Key Findings on CX Optimization in Financial Services 2016

Containing fresh research on the priorities of CX executives in the financial services, this new benchmark report from CXFS and OpinionLab covers the major challenges and opportunities facing the CX community, as well as the order of priority with which they are tackling new projects.  Click the image to the...

Event Recap Reports

Key Strategies for Global Trade Management in the Life Sciences Industry

Click the image to the left to download your copy! Covering the best practices gathered in KPIT's global trade compliance roundtable session at PharmaForce 2016, this report will show you the challenges your peers are encountering, as well as how they are optimizing their global logistics strategies.

How Retailers Can Master Email & CRM

Click the image on the left to download now! The key to a good event is getting everyone engaged, and we accomplished just that at eTail East’s Pre-Conference Email & CRM Summit. Key topics include: Selecting The Right Systems Using Triggered Messages Successful Content Strategies

Webinar Recap Reports

Elevating Advocate Marketing with the Five Types of Referral

Click the image to the left to claim your copy! Referrals are one of the most powerful channels that your brand can leverage, that is, if you understand how. In this concise report, Extole and eTail walk you through the key takeaways from their webinar on exploring the 5 types...

Achieving Regulatory Compliance With Data Lineage Solutions

Consolidating the responses of multiple data management leaders featured in ASG's webinar on data lineage solutions, this report contains best practices and information from the session to help you employ some of these solutions for yourself. Key questions to ask are: How mature is data lineage analysis today? Why should...

Field Service Safety on the Road

Focusing on the effects of aggressive driving in field service, GreenRoad provides some methods that can be utilized to protect your bottom line and improve driving habits. Included within are ways in which you can: - Identify common driver errors - Create visibility around driver safety as a service manager...

3 Crucial Tips to Win Refer-a-Friend in 2016

Learn how Extole's team of referral marketing experts are taking on the challenge in 2016, and the three key tips they'e identified for making the most out of your brand advocates!  Click the image to the left to download! 

Webinar Examples

SSON - GBS Transformation & Training: IBM’s Journey

Wach this exclusive webinar on GBS transformation challenges and the development of talent management strategies, delivered by IBM and the Certified GBS Professionals (CGBSP) programme.Gain insight into IBM’s transformation through to Global Business Services (GBS) from Dennis Liu, Service Delivery Centre Lead for IBM Global Process Services. Learn more about...

PEX Network - Future of BPM: How Low-Code Platforms Are Reinventing Process Management

How businesses can save time and money when they manage their businesses on a low-code platform.Business process management software (BPMS) has proven to be the most critical software as it helps businesses to continually improve process and become more efficient. Though BPM Software has evolved from a tool that streamlines...

Oil & Gas IQ - How The New ISO 16530-1 Can Assist In Improving The Integrity Of Your Wells

In this post-Macondo era in the upstream oil and gas industry, well design and Integrity across the full well life-cycle is now of increasing concern to industry management and regulators. Industry research indicates that a large number of wells are affected by integrity problems.ISO 16530-1 is intended to provide guidance...

CX Network - 30-Minute Customer Experience Remodel Webinar: Creating a Customer-Oriented Culture

Customer centricity is not just a buzzword, it's an attitude that drives long-term monetary gains and increased brand value. But how do you make customer centricity a key part of your company's core values and measure the financial benefits?Join Paul Long, Vice President of Enterprise Customer Experience Strategy at UnitedHealth...