Report Examples
CCW Digital presents AI & The Contact Center: 5 Predictions
This report will cover five predictions for AI in the contact center in 2024 and beyond. As organizations work to continuously innovate and improve with AI, it is important to look to the future to understand key initiatives, challenges and trends that will guide the next steps.
Process Excellence Network presents PEX Report: Global state of process excellence
The PEX Report showcases the results of our annual global-state-of-the-industry survey of over 250 operational excellence leaders, which informs us on current process challenges, priorities and investments over the next 12 months. Featuring exclusive analysis and commentary from process experts at Nestle Health Services, Newell Brands and AIB, the report provides a benchmark for organizations currently undergoing their own operational excellence and digital transformation journeys.
CX Network presents The Global State of Customer Experience
Based on the results of our Global State survey, which saw 550 practitioners share their outlook on technology, budgets and team management, The Global State of CX features analysis and guidance from CX leaders in traditional, digital-first and digital-native organizations. It explains why customers carry higher expectations than ever before and how, despite this, the future for CX and customer service is bright.
SSON presents State of the Shared Services & Outsourcing Industry Global Market Report
Our annual survey of Shared Services and Global Business Services leaders confirms that the skill sets required to offer more value add are constantly changing, and in short supply. In addition, pivoting from a global, FTE-based model into a version of digital and virtual is tough. This report shares the findings of our latest survey indicating shared services leaders’ priorities for the year ahead: what they hope to achieve, and how they plan to get there.
HR Exchange Network presents The State of HR
Understanding the evolution of HR in a time of great transformation with generative AI, the metaverse, and more. The results also reveal that diversity, equity, inclusion, and belonging and career pathing are top priorities. Both of these data points suggest that many in HR are building employee-centered businesses.
Pharma IQ presents How to improve the success rates of clinical trials
A look at two unique tools that are helping lab scientists make better use of data and improve their workflows
Cyber Security Hub presents The future of cloud security
Insight from cyber security professionals on visibility, misconfigurations and threat detection and response in the cloud.
Automotive IQ presents State of Automotive Software Development Report
Around 400 automotive software development professionals from around the world provided responses to questions regarding current practices, leading industry concerns, and emerging trends within the automotive industry. Discover the leading concerns in automotive software and technology development as well as the the impact of autonomous, semi-autonomous, connected, and electric vehicles.
Discover how an oil and gas company achieved 90% reduction in alarm rates, significant operator efficiency gains, 93% reduction in SIF bypasses, standardized bypass governance.