SSON - GBS Transformation & Training: IBM’s Journey

Watch this exclusive webinar on GBS transformation challenges and the development of talent management strategies, delivered by IBM and the Certified GBS Professionals (CGBSP) programme.

Gain insight into IBM’s transformation through to Global Business Services (GBS) from Dennis Liu, Service Delivery Centre Lead for IBM Global Process Services. Learn more about the challenges faced moving from single-function to multi-function, and how to introduce new skills in order to service new GBS markets.

Key highlights include:

  • Training solutions for GBS servicing new foreign markets 
  • Identify the tools you need to recognize talent
  • How to develop your GBS career path


  • Dennis Liu, Service Delivery Centre Lead, IBM Global Process Services
  • Philip King , Senior Director, GBS Solutions, The Hackett Group 
  • Darren Brindley, Associate Director, Global Corporate Relations – Management Accounting Unit, AICPA l CIMA

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